Types of core activities
Activities at the headquarters in Rome, to support and manage territorial partners and large customers, with centralised administration.
Sales teams, with key account manager for vertical market and Top Clients, business consulting, outsourcing services, and specific projects.
Central team of pre-sales design and specialist support.
Specialised customer care, pre and post delivery, and maintenance.
Call centers dedicated to individual projects and activities.
Help desk segmented for individual supported technology.
Logistics, faults management, materials repair and testing, spare-management.
Types of territorial activities
Installation of hardware and software services (design and implementation of LAN, MAN networks, geographicals, equipment installation.
Voice, video and data networking, wireless, security, SW configurations.
Hardware and software maintenance services, territorial single project help desk, on-site support, customer’s headquarters technical maintenance, SW reconfiguration, relocations, generic and specialised maintenance.
Territorial logistics, warranties management, material failures and spare parts management, territorial distribution warehouses availability.
Specific technical activities on request, inspections, surveys, specific projects.
Territorial administration management, procurements and tests management.